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We would like to hear from you. Whether you have a question about our services, a complaint, feedback or you just want to chat, our team is always ready to talk.
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All your questions about our services are answered here.
What venue facilities do you require?
We require a suitable room or space that is safe and secure to entertain and keep watch of children.
The event space needs to:
Be available for sole use by The Child & Care Ltd.
Have toilet facilities nearby
Have adequate unencumbered space per child
Be available an hour before the event; to set up and an hour afterwards to clean-up.
If you’re unsure or have any further queries please contact us.
What insurance does The Child & Care Ltd hold?
We have full public products and employer’s liability insurance and can provide you with a copy on request.
How do I know my child will be in safe hands?
The Child & Care team are fully vetted, which means they all have relevant experience and qualifications and have undergone PVG Checks.
What if my child has allergies and/or special needs?
We must be informed of any children with a special need and/or allergies at the point of booking so that we can speak to you in advance and ensure we are fully prepared for the day.
Is there anything I need to bring on the day?
Information will be provided when your booking has been confirmed.
Childcare Service Costs
Our prices vary depending on the location of the event, the number of children, their ages, their needs and the duration of the event.
Can I cancel a booked service?
Yes. However, our terms and conditions for cancellation does apply.
What areas do you cover?
We currently serve Glasgow and surrounding areas.
Health and safety
The Child & Care team will carry out a risk assessment prior to the event to ensure the space is both safe and suitable for children.
What information do you need to know about my child in advance?
All children must have a completed kids registration form to ensure we deliver the right care for your child and have consent to act on your behalf in an emergency situation.
Can I stay with my child?
Yes of course, although we advise that you leave your child as they often settle more quickly when parents are not present.
Do you provide food and drink for children?
No. We are not licensed to provide food for children that are in our care at the event location. We will make sure that fresh drinking water is always available for the children during their stay.
I've booked for a childcare service what happens next?
After an initial childcare service booking, one of our team will contact you prior to
the day to discuss your requirements for the event. We will need to see the venue in order to do the risk assessment.
Our childcare service is carefully planned to ensure your occasion is totally stress free. We pride ourselves on a personal service and are happy to discuss any special requirements you may have.